Frequently Asked Question

Frequently

Asked Question

The best service we can provide for you is to provide you with ACCURATE information.
When we say it is diamond, you can bet it is diamond. We do not play with words in descriptions.

When a lot is described as GOLD, it is real gold.
We have a team of appraisers, to evaluate what the lot is worth, and what our customers should pay for it. Our job is to bring to you DEALS and give you guidelines as to what to pay for it.
Our Hi Estimate/Low estimates really mean something (in our auction culture). Use this as a guide to evaluate what you should pay for a lot.
Manufacturer Suggested retail is different, it is exactly as it sounds, this price is not set by auction house, it is set by the factories that we deal with for public jewelry stores.

Placing a bid is a legally binding obligation. But we understand if you change your mind. To request a return you may call (323) 262-2020 explaining the basis for the return no later than 10 days after your receipt of the lot. Under no circumstances will any amounts other than the winning bid amount be refunded.

We pride ourselves on providing accurate and complete information to our customers.
We always describe the lot, High Est, Low Est, and manufacturer suggested retail with the utmost accuracy.

Satisfaction Guaranteed 100%
below wholesale prices direct from factories

Buy with confidence

Please be patient, we are working hard to get your package out.
You are not being ignored; we are on top of lots being shipped ASAP.
As much as we try to get packages out fast, there are other elements out of our control, if you feel better, please write us at info@usjewelryliquidation.com

or call us at

(323) 262-2020 and we will update you about your order.

Items are shipped in 10 business days or less. All lots undergo a final quality inspection before being shipped to make sure you are receiving your lots in the best possible fashion/state.

All USA orders are shipped First Class with Signature Required, Tracking Information and include Insurance.

International orders are shipped USPS Priority Mail Express and also include Tracking, Signature and Insurance.

We have experienced jewelers on premises to take care of our customers’ needs. Please write us after you have made a purchase and include your Order # so we can size your ring. Price for sizing is fair and you can’t get it done cheaper.

info@usjewelryliquidation.com

Yes! All of our lots are 100% genuine fine jewelry with authentic stones and precious metals. Our listings describe the exact item you will receive. There are absolutely NO fake or plated pieces in our listings.

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